FAQ

Where can I buy Toblerone?

Toblerone is stocked by all major retailers. Milk and Fruit and Nut flavours are available all year round, with Dark and White available seasonally. You can also find special packs of Toblerone in Duty Free stores in Airports.

Is Toblerone suitable for Vegetarians?
Yes, Toblerone is suitable for vegetarians.

Does Toblerone contain Gluten?
No. All Toblerone flavours do not contain any gluten ingredients.

Can you send me some free samples?
Unfortunately we cannot send free samples of chocolate by post.

Where is Toblerone made?
Toblerone is made in Bern, Switzerland.

Is Toblerone Fairtrade?
No. Toblerone is not Fairtrade certified.

Where do you source your cocoa beans?
Toblerone uses a selection of cocoa beans from different parts of the world.

Are the eggs and egg whites you use from free-range chickens?
No, not all eggs used for the production of Toblerone nougat are currently free range.

Does Toblerone contain nuts?
All Toblerone flavours contain almonds.

Is Toblerone suitable for people who are intolerant to lactose or milk?
All Toblerone flavours contain milk and so they are not suitable for people with a milk or lactose intolerance.

How long does it take to deliver?
We aim to dispatch your order within 5 working days and delivery is 2-3 working days.  Please allow 14 days for delivery.

What Characters, Numbers & Symbols can I use?
Characters available:
A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y & Z
Numbers available:

1, 2, 3, 4, 5, 6, 7, 8, 9 & 0

Symbols available:
!, &, ', +, -, ,, and .
Special characters available:
À, Á, Â, Ã, Ä, Å, Æ, Ç, È, É, Ê, Ë, Í, Ï, Ñ, Ò, Ó, Ô, Ö, Ø, ù, ú, û, ü, ý, ö, ÿ

 

I am experiencing issues with the site?

In order to bring you the best experience we are only able to support the latest versions of web browsers.  If you are experiencing any issues please update your internet browser (see below for current supported browsers).  If you are still experiencing please contact support@mytoblerone.co.uk

What web browsers are support?
We currently support the following browsers:

 Safari  Version 11 and above
Chrome Version 68 and above
Firefox Version 61 and above
Edge Version 42 and above
Internet Explorer Version 11 and above
Mobile IOS Safari iOS 10 and above
Chrome Mobile Version 68 and above

 

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