Privacy & Terms
My Toblerone is operated by Cats Solutions Limited under Licence from Mondelēz International.
CONDITIONS OF USE OF THE MY TOBLERONE WEBSITE
Your access to and use of the My Toblerone website - this site - is subject to the following terms and conditions which, by accessing and browsing this site, you accept without any limitation or qualification.
The contents of this site are provided by Cats Solutions and Mondelēz International as My Toblerone. Whilst My Toblerone has endeavoured to ensure that all information on this site is correct, the contents of this site are provided to you "as is" without representation or warranty of any kind (express or implied) including, without limitation, any implied warranties of merchantability, fitness for a particular purpose or non-infringement. My Toblerone accepts no liability for any statement, inaccuracy or omission on this site. My Toblerone accepts no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly or indirectly from this site or for any viruses that may infect your computer equipment or other property on account of your access to, use of, downloading of or browsing in this site. All such liability is excluded to the fullest extent permitted by law. The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.
USE OF INFORMATION PROVIDED TO MY TOBLERONE
All information collected by My Toblerone is stored and handled in accordance with applicable laws and regulations, especially the General Data Protection Regulation -Regulation (EU) 2016/679- "GDPR"). Detailed information on our data protection policies is given below on this page. Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order. During checkout you will be asked to "opt in" to receive information from My Toblerone; Mondelēz International, and possibly other organisations and companies involved with, or relevant to, My Toblerone. Financial and payment details such as credit/debit card numbers are removed from our database immediately following payment. All information supplied in our 'feedback' form will be used solely for the purpose of responding to your query or suggestion.
Please note: Posting or transmitting any unlawful, threatening, defamatory, obscene or other inappropriate material is prohibited.
TRADEMARKS AND INTELLECTUAL PROPERTY
Trademarks, service marks and logos displayed on this site belong to Mondelēz International. Nothing contained on this site should be construed as granting any licence to use any trademark, service mark of logo displayed on this site without the express written permission of Mondelēz International and/or My Toblerone
This site is controlled and operated by My Toblerone from its offices in the UK. My Toblerone makes no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.
If for any reason any provision of these Conditions of Use are determined to be void or unenforceable, then to the extent and in the places only where such provision is determined to be void or unenforceable it shall be severed and the remaining provisions shall continue in full force and effect.
These terms and conditions and anything in this site shall be governed by English Law and all matters in connection with them shall be determined by the English Courts.
My Toblerone / Cats Solutions Limited
Unit 2, Caen View,
Registered Number: 2766445
My Toblerone Privacy Notice
My Toblerone is operated by Cats Solutions Limited on behalf of Mondelēz International
At Mondelēz International, we value your trust when sharing your personal data with us and recognise that you may be concerned about the information provided to us and about how we handle that information. This Privacy Notice sets out (in full transparency and in accordance with applicable laws and regulations, especially the General Data Protection Regulation -Regulation (EU) 2016/679- "GDPR"), the basis on which we process your Personal Data ("Personal Data") when you access our Sites or contact us.
High Level Overview
Cats Solutions, on behalf of Mondelēz International, collects and uses Personal Data which you provide or which we collect about you when you navigate through our Site for the purposes of advertising, supplying you with our products and services, making contact with you for marketing or other commercial purposes, answering your enquiries regarding our products, facilitating your participation in our offers and promotions, analysing and improving the quality of our products or services.
Your access to and use of our Sites is subject to the terms and conditions of our Privacy Notice and all applicable laws. Your Personal Data processing will be limited to what it is necessary in relation to the purposes given above. We will be collecting your expressed consent only where necessary by opt-ins so that you exert full control on the information we process and hold about you. Otherwise, we will only process your Personal Data if necessary for the performance of a contract with you, for compliance with a legal obligation of Mondelēz International or Cats Solutions and/or for the purposes of legitimate interests of Mondelēz International or Cats Solutions.
We only process your Personal Data in the European Union. You can seek for further information or exercise your rights of access, rectification, cancellation, objection, and data portability in respect of your Personal Data, by contacting our Data Protection Officers (please see contact details below).
We may change this Privacy Notice from time to time by posting the updated version of the Privacy Notice on our Sites. We will inform of any material change so that you can fully understand the changes that are actually implemented. Please visit frequently this Privacy Notice to stay informed about how we use your personal data.
What Personal Data do we collect from you?
The type of information and Personal Data that we collect about you when you visit our Sites or interact with us may include the following:
Personal details provided by you - such as your name, postal address and other contact details, such as your telephone number and email address, your requests, any complaints you may have and any other data we receive if we communicate with you via email, online or via social media, and any other information you provide - for example, when you register with our Sites, sign up for our newsletters, participate in our offers and promotions, provide customer feedback, reply to surveys or purchase our products or services;
Payment information - including data to make purchases, such as your payment account details, credit card and debit card numbers, expiration date, delivery and billing addresses;
Account login information - including any information that is required for you to establish a user account, such as user name, password and security question and answer;
Information collected automatically – including information about your computer, IP address and browser, that we may collect, for example, when we use in our Sites our own cookies or cookies owned by 3rd parties, web beacons and similar technologies that collect information about your use of our Sites or about your interaction with us by emails. See our Cookies Policy for further information.
Why do we collect Personal Data?
We collect and use your Personal Data for the purposes below and on lawful basis. Please know that insofar we already hold information about you, we may use that information for the same purposes.
For legitimate commercial interests: we may use your Personal Data (both on an aggregated and on an individual basis), such as your contact details, your account and electronic identification data, information regarding your purchases, for the purpose of advertising and for analysing and improving the quality of our products or services, as well as to understand you as a customer.
This also means that we analyse the information that you provide to us together with your use of our Sites or of our products and services and we use all this information to improve the same and to give you a better user experience (for example, we analyse what web pages you visit, which products and services you use and like, how you use these products and services).
We may also use your Personal Data, for legitimate commercial interests such as, to generate aggregated statistics about the users of our products and services; to assist in security and fraud prevention; for system integrity purposes; to remind you by email of your abandoned online shopping or to send you an order confirmation; to facilitate our business operations, to operate company policies and procedures; to enable us to make corporate transactions, such as any merger, sale, reorganisation, transfer of Cats Solutions or Mondelēz Internationals assets or businesses acquisition, bankruptcy, or similar event; and for other legitimate business purposes permitted by applicable law, on which we would provide the relevant information at the time.
For the performance of the terms and conditions of a contract: to purchase our products or services or to develop a contest, competition or promotion in which you may have entered, to conduct the promotion and contact to you if you became a winner, to be able to answer to any information request performed using our Contact Us features.
We may also use your information based on your consent, where granted, for instance for marketing purposes and for tailoring our communications with you based on your profiles via email, SMS, other electronic means or otherwise. You can withdraw your consent any time; see "What rights do you have regarding the Personal Data we hold about you?"
To comply with our legal obligations, such as maintaining appropriate business records, handling complaints made to our customer solutions department, complying with lawful requests by public authorities and with applicable laws and regulations or as otherwise required by law.
How long do we retain your Personal Data?
We will only retain your Personal Data for as long as it is necessary to satisfy the purpose for which it was provided by you or collected by us (for example, for the time necessary for us to answer queries or resolve problems).
We may therefore retain your Personal Data for a reasonable period after your last interaction with us. When the Personal Data that we collect is no longer required in this way, we will destroy or delete it in a secure manner. We may, instead of destroying or erasing your Personal Data, make it anonymous so that it cannot be associated with or tracked back to you. In certain cases, we may have legal or regulatory obligations that require us to retain specific records for a set period of time.
Who might we share your Personal Data with?
We may share your Personal Data with:
Mondelēz International entities. Your Personal Data could be shared between the responsible Mondelēz International companies that may use your Personal Data as described in this Privacy Notice.
Service Providers and Processors. We may engage third party vendors, agents, service providers, and affiliated entities to provide services to us on our behalf, such as support for the internal operations of our websites, Mobile Apps or online stores (including social media services providers, payment processors, brand activation agencies, data analytics providers and third parties we use for sending your orders to your home address, such as postal courier vendors) or for the technical processing (for example, hosting services or data storage) or for customer relationship management services, as well as related offline product or promotional support services, (for example, competitions, sweepstakes and contests organizers, winner draws providers, events management agencies, prize or compensation packages vendors) and, other related services. In providing their services, they may access, receive, maintain or otherwise process Personal Data on our behalf. Our contracts with these service providers do not permit use of your information for their own purposes, including their marketing purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions.
Partners. We may sometimes offer you a service or application in co-operation with partners (for example, co-sponsors or licensors, licensees or distributors of our branded products). We may therefore need to disclose your Personal Data to those partners. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions or as co-controllers. In those cases in which the disclosure of your Personal Data with third partners takes place based on your consent or your request to do so, where relevant, we will clearly notify you of the sharing, and you will have the choice not to participate or to otherwise object to such sharing.
Third parties in case of legal requirement. We may also disclose your Personal Data if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe necessary or appropriate to disclose Personal Data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Notice; to respond to any claims against us; and, to protect the rights, property, or personal safety of Mondelēz International, our customers, or the public.
Third Parties in case of a corporate transaction. In addition, information about our customers, including Personal Data, may be disclosed as part of any merger, sale, reorganization, transfer of Mondelēz International and/or Cats Solutions assets or businesses, acquisition, bankruptcy, or similar event.
International transfers of your Personal Data
We will normally process your Personal Data within the European Union. Notwithstanding this, the global nature of our business involves that your Personal Data may occasionally be disclosed to non- European entities of the Mondelēz International Group for which they have entered into a data transfer agreement regulating these cross-border transfers.
We also use some third party suppliers to help us provide business services. These third parties may have access to or merely host your Personal Data, but will always do so under our instructions and subject to a contractual relationship. When these third parties are located in territories (such as the USA) which may not offer an equivalent level of protection to privacy as that applicable within the EU, we will take all the necessary steps to verify that your Personal Data receives an adequate level of protection. This, either by entering into data transfer agreements or by ensuring that third parties are certified under appropriate data protection schemes (for example, EU-US Privacy Shield).
How do we ensure the security of your Personal Data?
We use a variety of physical, technical and administrative security standards, technologies and procedures to help protect your Personal Data from loss, misuse, alteration, destruction or damage to an appropriate level depending on the sensitivity of the information.
We take steps to limit access to your Personal Data to those persons who need to have access to it for one of the purposes listed in this Privacy Notice. Furthermore, we contractually ensure that any third party processing your Personal Data equally provide for confidentiality and integrity of your data in a secure way.
What rights do you have regarding the Personal Data we hold about you?
You have the following rights:
- to obtain a copy of your Personal Data together with information about how and on what basis that Personal Data is processed;
- to rectify inaccurate Personal Data (including the right to have incomplete Personal Data completed);
- to erase your Personal Data in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed;
to restrict processing of your Personal Data where:
- the accuracy of the Personal Data is contested;
- the processing is unlawful, but you object to the erasure of the Personal Data;
- we no longer require the Personal Data for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim;
- you challenge the processing which is justified on the basis of a legitimate interest;
- to object to decisions which are based solely on automated processing, including profiling;
- to receive a portable copy of your Personal Data, or to have a copy transferred to a third party controller where technically feasible and this does not involve unreasonable costs;
- In case you may have a complaint about how we process your Personal Data, you can send it by clicking in our Contact Us form or contacting our Data Protection Officer (please see contact details below).
Alternatively, you have the right to lodge a complaint with the supervisory data protection authority.
If you have any question regarding the processing of your Personal Data, this Privacy Notice or if you wish to exercise any of the above mentioned rights, please contact us either you can send it by clicking in our Contact Us form or contacting our Data Protection Officer (please see contact details below). Whenever reasonably possible and required, we will strive to grant your rights within one month.
You may revoke your consent for receiving newsletter or marketing communications at any time, free of charge by following the instructions in any marketing communication or even now by contacting us at email@example.com
Subsequently our Sites may contain links to third-party websites; if you follow these links, you will exit our websites and mobile applications. While these third-party websites are selected with care, Mondelēz International cannot accept liability for the use of your Personal Data by these organisations. For more information and details, please consult the Section Data Privacy Notices of third parties and the privacy statement of the website you are visiting (if such a statement is provided).
How do we process Children’s Personal Data?
In general terms, our Sites are not intended to be used by Children under 12 years old. Above that age, as we take the protection of children’s privacy seriously, we operate our Sites in compliance with all applicable law in each corresponding Jurisdiction. Any time children under the age of 16 years old or below, as per the appropriate applicable law for each Site, should have a parent/guardian’s consent before providing any Personal Data to us via the website. If we determine upon collection that a user is under said age and has not provided a parent/guardian’s consent before providing any Personal Data, we will not use or maintain his/her Personal Data without the parent/guardian’s consent. Without such consent, though, the child may not be able to participate in certain activities. However, in certain circumstances, we may maintain and use such information (in accordance with the rest of this Notice and applicable law) in order to notify and obtain consent from the parent/guardian and for certain safety, security, liability and other purposes permitted under applicable law. A parent/ guardian can review, remove, change or refuse further collection or use of their child’s Personal Data by contacting us by clicking in our Contact Us form or contacting our Data Protection Officer (please see contact details below), including child’s name, address and e-mail address.
Mondelēz Internationals Data Protection Officer
Mondelēz International has a Data Protection Officer ("DPO") who is responsible for the compliance with data protection law. You may contact Mondelēz Internationals Data Protection Officer or their office securely and confidentially at any time if you have questions, general concerns about the processing of your Personal Data, or any data protection issue.
You can contact the DPOs by emailing to MDLZDataProtectionOfficeMEU@mdlz.com
Cats Solutions Data Protection Officer
Cats Solutions has a Data Protection Officer ("DPO") who is responsible for the compliance with data protection law. You may contact Cats Solutions Data Protection Officer or their office securely and confidentially at any time if you have questions, general concerns about the processing of your Personal Data, or any data protection issue.
You can contact the DPOs by emailing to firstname.lastname@example.org
or by post: DPO, My Toblerone, Cats Solutions Ltd, Unit 2, Caen View, Rushy Platt, Swindon, SN5 8WQ. United Kingdom.